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Frequently Asked Questions
How long does it take to get a quote?
In most cases, quotations for promotional products should be emailed within one business day of your request. (If a speedier quote is needed, let us know at the time you make your quote request).
If your quote request has an extraordinary large number of items, import requirements or complex branding needs, the quotation time may be extended.
There may be delays during peak periods e.g. the weeks leading up to Christmas.
How long will it take to supply the promotional items I order?
Most items can be delivered within 10 working days from the placement of your order and the approval of artwork.
If you have a date that needs to be met, let us know and we will do our best to accommodate it Delivery times that go beyond 10 working days will be stated in the quotation we send you. For indent items via seafreight, the delivery time is generally 10-12 weeks.
What artwork do you require?
Quality artwork is absolutely vital in order to obtain a quality result. Artwork should be supplied in vector format (eps or pdf files). Adobe Illustrator and Corel Draw are also acceptable. This will ensure that image scaling and colour separation are 100% accurate, resulting in quality branding on the promotional items. For embroidery, a quality jpeg file is acceptable.
Our quotation to you will state the required format for your logo or artwork. We will also need to know the appropriate PMS (Pantone Matching System) colours to ensure colour accuracy in the branding process.
What is a Set-Up Charge?
A set-up involves the preparation of a logo or artwork for branding a promotional item. Set-ups are charged for making programmes for embroidery, laser engraving, heat transfer printing, plates for pad printing, blocks for embossing and screens for screen printing.
The set-up fee also includes the time taken to prepare for the actual branding process. If there are multiple colours involved in branding e.g. pad printing, there will be more than one set-up charge. The relevant set-up charge(s) will be stated in the quotation we send you.
A set-up charge does not include artwork creation or amendments. This is a separate charge.
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